Vacation Home Property Management Services Luxury Villa Rentals is a full service property management company, specializing in managing and marketing short term luxury vacation rentals in Palmas del Mar Resort, St. Regis Bahia Beach Resort, Old San Juan, Miramar, Isla Verde, Rio Grande, and La Parguera. We offer a professional vacation rental program focused on providing our guest a remarkable experience. We are licensed real estate agents with a fiduciary responsibility to protect our clients property and its profitability, as well as offering our guests exceptional service, while providing well maintained, clean villas and condos. Marketing and Advertising Luxury Villa Rentals understands the key to a successful rental program starts with an effective marketing and advertising program. Each year, we invest thousands of dollars in multiple Internet campaigns, print, promotional items, and other marketing tools. We strive to maintain a strong presence in the Internet through Google campaigns, SEO webpage optimizations, Facebook, Twitter, Places To Go Puerto Rico tourism dedicated magazine with Internet exposure, various commercial advertising platforms, and direct email marketing, to name a few. We have built a comprehensive e-mail database where we maintain direct communication with travelers via newsletters and emails. Our strongest resource is our website, www.LuxuryRentalsPR.com, where we provide our guests a platform with information regarding our services, sightseeing, and activity planning to make their trip an extraordinary experience, plus the ability for guests to make online reservations 24/7. State of the Art On-line Booking System We have invested in state-of-the-art reservation software which allows us to maintain a real-time availability calendar, bookings, on-line payments, maintenance reports, advances housekeeping calendar, accounting, monthly profit statements, reservation reports and guest lists. Owners can also access their account information. The software also has a mobile version where the guests, once booked, will be able to access their reservation information, get lockbox codes, view local area guides, report any maintenance issues, get driving directions, and serve as a communication center with Luxury Villa Rentals. Detailed Monthly Statements Luxury Villa Rentals has experienced accountants and bookkeepers which maintain detailed records and accurate reports of all transactions. Accounts are balanced each month to ensure all owner accounts and reservations are in proper standing. We send monthly statements to the property owners which detail rental income and expenses. Owners can also log in to the on-line system at any time to access their account information and check their reservation calendar for upcoming rentals. Housekeeping and Maintenance Luxury Villa Rentals offers quality housekeeping, linen and towel service and pre-arrival and post-departure property inspection to ensure each property continues to meet the highest standard. We also provide professional in-house maintenance services with a timely response 7 days a week to ensure any maintenance problems is attended in a timely manner. We also provide in-house pool cleaning, lawn services and landscaping, A/C maintenance, interior and exterior paint services, minor repairs, plumbing, electrical maintenance, and pest control. Interior Design Services Luxury Villa Rentals also provide staging, interior design and property improvement service designed for the vacation rental market, guaranteed to increase revenues and occupancy. Professional Photography We provide professional photography and staging of your property to create competitive advantage proven to result in more bookings. Literature Each property is stocked with literature regarding sightseeing information, contact numbers for tours & excursions, recommended activities, restaurant guide, and other tourist information. We also include emergency contact numbers, our policies, and a FAQ for each property. After arrival, we contact each guest and assist with any requests. Professional Associations and Licensing Luxury Villa Rentals is a member of the Vacation Rental Managers Association (VRMA) an international, professional trade association for the vacation rental property management and hospitality industries. As a VRMA member, Luxury Villa Rentals has made a commitment to quality hospitality, professionalism and industry excellence. Luxury Villa Rentals also provides complete real estate services: We are licensed real estate brokers that represent property owners in all transactions. All our properties are registered with the Puerto Rico Tourism Department; as required, by the Act No. 272 of September 9, 2003, known as Commercial Tax for Room Occupation Act of the Commonwealth of Puerto Rico.